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To be eligible for a return, items must be unused and in the same condition as when you received them. They must also be in the original packaging. Certain items may be exempt from being returned, including opened software or products that have been personalized. If you are unsure whether your item qualifies for a return, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after the 30-day window may not be accepted.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while adhering to our return policy. Please follow the return request process outlined above for your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. Claims for damaged or defective items must be made within 7 days of receiving the product.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on our website at the time of purchase. Please review product descriptions carefully before completing your order to avoid any confusion regarding return eligibility.